Reviews return and refund policy

Return Policy for Luxury Goods

At Ann Tonie Concepts we take pride in delivering exquisite luxury goods that meet the highest standards of quality and craftsmanship. However, we understand that there may be circumstances where you need to return a product. Please review our return policy carefully to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• The return request must be initiated within 2 days from the date of delivery.

2. Exclusions:

• Customized or personalized items are not eligible for return.
• Any product that shows signs of wear or use will not be accepted for return.

3. Return Process:

• To initiate a return, please contact our customer service team at anntonie103@anntonie.com] or 352-5095573] to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Ship the product back to us, securely packaged, and using a trackable shipping service. The customer is responsible for the return shipping costs.

4. Inspection and Approval:

• Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return criteria.
• Once the inspection is complete and the return is approved, we will process the refund or exchange.

5. Refund/Exchange:

• Refunds will be issued to the original payment method within [7-10] business days after the approval of the return.
• If the customer prefers an exchange, our customer service team will assist in selecting an alternative item of equal or lesser value.

6. Restocking Fee:

• A [20]% restocking fee will apply to returns that do not meet the eligibility criteria.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or offer a full refund.

8. Cancellation Policy:

• Orders can be canceled within [24] hours of placement. Once an order has been processed and shipped, it cannot be canceled.

9. Customer Service:

• For any questions or concerns regarding returns, please contact our customer service team at [Anntonie103@anntoniecom] or 352-509-5573].

This return policy is effective as of date delivered and is subject to change without prior notice. Please contact customer service  by email for any questions.

Thank you for choosing ATC... We appreciate your business and strive to provide an exceptional shopping experience for our valued customers.